Watchbay

Call Groups Management board

The harbor where every call finds its place
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Watchbay

Call Groups Management board

The harbor where every call finds its place
130

€/month

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What will you get:

  • Icona verificatoManagement of call groups and departments
  • Icona verificatoIntelligent call transfer
  • Icona verificatoOperator status monitoring
  • Icona verificatoOperator availability planner

Every call routed to the right department, with no errors and no waiting

Watchbay is the integration dedicated to advanced call group management within the Wildix UC System. It allows you to organize agents, departments, and availability in a structured way, ensuring that every incoming call is automatically routed to the most suitable resource.

Thanks to a flexible and configurable system, you can monitor agent statuses in real time, manage availability, and define call‑transfer rules based on skills and departments. The result is a more efficient, organized, and business‑aligned call distribution.

The features of Watchbay

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Management of call groups and departments

Organize operators and teams into structured groups to ensure more precise and efficient call transfers.
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Intelligent call transfer

Incoming calls are automatically directed to the correct department or extension based on configurable rules.
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Operator status monitoring

Monitor operator availability in real time to optimize call flow management.
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Operator availability planner

Manage staff attendance and check who is actually available, improving workload distribution.

Ready for your ecosystem

Designed exclusively for the Wildix ecosystem: native stability, zero latency.

All Wildix Integrations solutions are designed to integrate seamlessly with the Wildix ecosystem, ensuring operational continuity, centralized management, and maximum compatibility with existing business tools.
Thanks to smooth integration with Wildix and connected business platforms, each application works in synergy with the others, enabling the optimization of communications, processes, and operational workflows without requiring structural changes.

Each implementation is preceded by a dedicated technical analysis, ensuring stability, performance, and a tailored configuration based on the company’s specific needs.

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Contact us

Email

info@starsystem.biz

Phone

+39 249 248 0908

Office location

Via Crivelli, 57
38057 Pergine Valsugana (TN)