Watchtower

Wallaboard

Complete visibility in one clear view
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Watchtower

Wallaboard

Complete visibility in one clear view
150

€/month

Learn more

What will you get:

  • Icona verificatoMulti-queue monitoring
  • Icona verificatoReal-time operator analytics
  • Icona verificatoSLA & Performance under control
  • Icona verificatoUpdated call data

Your Call Center under control, in real time

Watchtower is the Wallboard designed to provide a complete and immediate view of all call information, allowing you to assess your Call Center’s performance in real time. Through a single clear and constantly updated interface, it lets you monitor queues, calls, and agents, identifying issues and opportunities the moment they arise.

Designed for supervisors and managers, Watchtower turns data into easily understandable insights, enabling quick decision‑making and helping maintain consistently high service standards.

The features of Watchtower

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Multi-queue monitoring

View queue status and waiting times to immediately understand the workload and intervene promptly.
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Real-time operator analytics

Monitor operator availability and activity in real time to optimize team management.
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SLA & Performance under control

Monitora il rispetto degli SLA e analizza le performance del call center per individuare rapidamente eventuali criticità.
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Updated call data

Access a complete overview of received, answered, missed, and waiting calls to evaluate service performance.

Ready for your ecosystem

Designed exclusively for the Wildix ecosystem: native stability, zero latency.

All Wildix Integrations solutions are designed to integrate seamlessly with the Wildix ecosystem, ensuring operational continuity, centralized management, and maximum compatibility with existing business tools.
Thanks to smooth integration with Wildix and connected business platforms, each application works in synergy with the others, enabling the optimization of communications, processes, and operational workflows without requiring structural changes.

Each implementation is preceded by a dedicated technical analysis, ensuring stability, performance, and a tailored configuration based on the company’s specific needs.

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Contact us

Email

info@starsystem.biz

Phone

+39 249 248 0908

Office location

Via Crivelli, 57
38057 Pergine Valsugana (TN)