Watchmetrics

Statistics

Where every number finds its meaning
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Watchmetrics

Statistics

Where every number finds its meaning
100

€/month

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What will you get:

  • Icona verificatoIntegrated multichannel customer care
  • Icona verificatoIntegrated website chat
  • Icona verificatoIntelligent conversation management
  • Icona verificatoAnonymous or identified communication

Turn every customer interaction into measurable value

Watchmetrics is the Wildix integration that brings communication and analytics together, allowing you to easily manage and monitor all customer‑care interactions. Chats, calls, video sessions, and messages become part of a single structured and easily controllable workflow.

Designed to improve customer experience and operational efficiency, Watchmetrics enables companies to provide immediate, multichannel support directly from their website or business systems, while maintaining full control over communications.

The features of Watchmetrics

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Integrated multichannel customer care

Manage chat, audio and video calls, screen sharing, and file transfers from a single interface.
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Integrated website chat

Integrate a customized chat on your website to provide immediate support and reduce response times.
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Intelligent conversation management

Each interaction can be managed, forwarded, or shared among operators to ensure continuity in support. Additionally, in case of no response, the system allows you to easily recover the conversation and not miss opportunities.
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Anonymous or identified communication

Offer customers the option to interact anonymously or in an identified way, ensuring flexibility and respect for privacy.

Ready for your ecosystem

Designed exclusively for the Wildix ecosystem: native stability, zero latency.

All Wildix Integrations solutions are designed to integrate seamlessly with the Wildix ecosystem, ensuring operational continuity, centralized management, and maximum compatibility with existing business tools.
Thanks to smooth integration with Wildix and connected business platforms, each application works in synergy with the others, enabling the optimization of communications, processes, and operational workflows without requiring structural changes.

Each implementation is preceded by a dedicated technical analysis, ensuring stability, performance, and a tailored configuration based on the company’s specific needs.

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Contact us

Email

info@starsystem.biz

Phone

+39 249 248 0908

Office location

Via Crivelli, 57
38057 Pergine Valsugana (TN)