The Problem
Excessive workload for operators
Operators were facing an excessive workload, which could cause stress and negatively impact the work environment.
Risk of losing appointments and revenue
Long queues caused call abandonment, resulting in a direct loss of business opportunities.
Fragmentation of tools
Multiple windows were required to perform tasks that were often interconnected, increasing the risk of errors.
The Solution
Unified Interface
Everything under control in a single web dashboard, eliminating the need for multiple software tools.
Intelligent Priority
Operators choose whom to answer based on urgency, optimizing call flow management.
Native Wildix Integration
Leverages the power of the Cloud PBX without technical complications or complex installations.
The Benefits
Operational efficiency
Faster call routing thanks to the single‑tab interface.
Missed calls
Immediate recovery of customers who did not receive an answer.
Technical waiting times
Native web platform, no software installation required.
Additional Benefits
Autonomy: Customizable logic configuration without constant technical intervention
Smart Working: Immediate operability from home or the office
Lead Recovery: Automatic missed‑call list with one‑click callback
Our collaboration with CEMS
Since 2019 we have supported CEMS Verona in achieving technological excellence. With the latest update of the Call Dashboard, we transformed a critical workflow into a smooth process, drastically reducing call abandonment rates and improving patient experience.
Complete management of inbound calls