The size of the Association made it difficult to manage communication between the various regional offices, creating barriers in internal coordination.
Without a centralized system, coordinating the 150 employees across the region was inefficient, slowing down call transfers and overall workflow.
The old system did not provide adequate coverage, making it difficult to respond promptly to more than 40,000 members, especially outside office hours.
We installed a redundant system at the Bolzano headquarters to securely and centrally manage all 150 extensions across the entire KVW network.
The implementation of an automated system makes it possible to handle calls even outside office hours, ensuring that members are never left without support.
A single tool for employees that allows real‑time monitoring of each colleague’s status (available/busy) and location.
Thanks to the intuitive interface, operators save 50% of the time previously required to transfer calls to the desired extension.
The time saved thanks to the integration is now reinvested by the administrative departments to better address the direct needs of members.
The adoption of the Wildix Collaboration interface makes it possible to monitor call flows through clear, easy‑to‑read charts and tables.
KVW, the largest social organization in South Tyrol, chose a redundant Wildix system to unify its 13 locations. Thanks to automation and the Collaboration interface, the association has cut call‑handling times in half, ensuring constant availability for its 40,000 members and enabling transparent, data‑driven internal management.