The Problem
Fragmented communication across 13 locations
The size of the Association made it difficult to manage communication between the various regional offices, creating barriers in internal coordination.
Complex management of 150 extensions
Without a centralized system, coordinating the 150 employees across the region was inefficient, slowing down call transfers and overall workflow.
Responding to member needs
The old system did not provide adequate coverage, making it difficult to respond promptly to more than 40,000 members, especially outside office hours.
The Solution
Redundant Wildix PBX in Data Center
We installed a redundant system at the Bolzano headquarters to securely and centrally manage all 150 extensions across the entire KVW network.
PBX Automation
The implementation of an automated system makes it possible to handle calls even outside office hours, ensuring that members are never left without support.
Wildix Collaboration Interface
A single tool for employees that allows real‑time monitoring of each colleague’s status (available/busy) and location.
The Benefits
Call‑transfer time cut in half
Thanks to the intuitive interface, operators save 50% of the time previously required to transfer calls to the desired extension.
Optimization of management processes
The time saved thanks to the integration is now reinvested by the administrative departments to better address the direct needs of members.
Traffic tracking and analysis
The adoption of the Wildix Collaboration interface makes it possible to monitor call flows through clear, easy‑to‑read charts and tables.
Our collaboration with KVW
KVW, the largest social organization in South Tyrol, chose a redundant Wildix system to unify its 13 locations. Thanks to automation and the Collaboration interface, the association has cut call‑handling times in half, ensuring constant availability for its 40,000 members and enabling transparent, data‑driven internal management.
Complete management of inbound calls