The Problem
Inefficient contact list management
Without an automated system, managing call databases was slow and complex, making it difficult to organize the contact volumes required for an operational call center.
Difficulty retrieving unreachable contacts
The lack of an intelligent filter made it difficult to quickly extract unanswered calls, causing time loss when manually cleaning lists for callbacks.
Physical hardware constraints
The need to operate exclusively on software phones (Webphone) required a cloud integration able to eliminate physical phone limitations and interface directly with servers to maximize flexibility.
The Solution
Localized Predictive Dialer
Implementation of a French‑language system that automates outbound calls, optimizing operator waiting times.
Cloud‑to‑Cloud integration
Architecture based on StarSystem servers interfaced directly with the Wildix cloud, operating exclusively on software phones.
CSV‑based list management
Development of a fast import/export system for contacts via CSV files, making database loading simple and immediate.
Software‑based infrastructure
System configuration to operate exclusively on software phones (Webphone), eliminating the need for hardware devices and enabling full flexibility.
The Benefits
Maximization of talk time
The Predictive Dialer automatically filters busy numbers, voicemail, and unanswered free lines, transferring only real connected calls to the operator.
Effective list management
The ability to extract and reload only unanswered calls via CSV allows databases to be cleaned in seconds, ensuring precise, duplicate‑free contact management.
Cloud operational agility
The absence of physical hardware and exclusive use of Webphones allow the call center to be operational immediately, with simplified maintenance and full workstation flexibility.
Call and list management
Selective data export: the system allows extraction of only unanswered calls, enabling targeted callback lists.
Simplified list management: thanks to CSV files, the client can upload, download and update contact databases independently with just a few clicks.
Dynamic contact filtering: ability to segment contact databases by specific criteria, allowing operators to choose exactly who to call and when, directly via CSV.
Full Cloud architecture: the entire voice flow passes from the servers to the Wildix cloud without the need for physical gateways.
Our collaboration with Voxidis
For our partner Wildix Voxidis, in the call center and corporate communication sector, we developed and installed Watchpulse: our localized Predictive Dialer in French, enabling perfect management of inbound calls and contact lists. The integration was customized to interface directly from our Starsystem servers to the Wildix cloud, operating exclusively on Webphone software phones.
Outbound call automation