Operators were facing an excessive workload, which could cause stress and negatively impact the work environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Long queues caused call abandonment, resulting in a direct loss of business opportunities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Multiple windows were required to perform tasks that were often interconnected, increasing the risk of errors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Everything under control in a single web dashboard, eliminating the need for multiple software tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Operators choose whom to answer based on urgency, optimizing call flow management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Leverages the power of the Cloud PBX without technical complications or complex installations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Faster call routing thanks to the single\u2011tab interface.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Immediate recovery of customers who did not receive an answer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Native web platform, no software installation required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Autonomy:<\/u> Customizable logic configuration without constant technical intervention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSmart Working:<\/u> Immediate operability from home or the office<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tLead Recovery: <\/u>Automatic missed\u2011call list with one\u2011c<\/u>lick callback<\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\tOur collaboration<\/u> with CEMS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSince 2019 we have supported CEMS Verona in achieving technological excellence. With the latest update of the Call Dashboard, we transformed a critical workflow into a smooth process, drastically reducing call abandonment rates and improving patient experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"The Problem Excessive workload for operators Operators were facing an excessive workload, which could cause stress and negatively impact the work environment. Risk of losing appointments and revenue Long queues caused call abandonment, resulting in a direct loss of business opportunities. Fragmentation of tools Multiple windows were required to perform tasks that were often interconnected, […]<\/p>\n","protected":false},"author":1,"featured_media":3161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nCEMS Verona: Managing inbound call peaks - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Update of the Watchassistant Dashboard UI to ensure a better experience for CEMS Verona patients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/cems-verona-managing-inbound-call-peaks\/\" \/>\n<meta property=\"og:locale\" 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Smart Working:<\/u> Immediate operability from home or the office<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tLead Recovery: <\/u>Automatic missed\u2011call list with one\u2011c<\/u>lick callback<\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\tOur collaboration<\/u> with CEMS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSince 2019 we have supported CEMS Verona in achieving technological excellence. With the latest update of the Call Dashboard, we transformed a critical workflow into a smooth process, drastically reducing call abandonment rates and improving patient experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"The Problem Excessive workload for operators Operators were facing an excessive workload, which could cause stress and negatively impact the work environment. Risk of losing appointments and revenue Long queues caused call abandonment, resulting in a direct loss of business opportunities. Fragmentation of tools Multiple windows were required to perform tasks that were often interconnected, […]<\/p>\n","protected":false},"author":1,"featured_media":3161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nCEMS Verona: Managing inbound call peaks - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Update of the Watchassistant Dashboard UI to ensure a better experience for CEMS Verona patients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/cems-verona-managing-inbound-call-peaks\/\" \/>\n<meta property=\"og:locale\" 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Lead Recovery: <\/u>Automatic missed\u2011call list with one\u2011c<\/u>lick callback<\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\tOur collaboration<\/u> with CEMS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSince 2019 we have supported CEMS Verona in achieving technological excellence. With the latest update of the Call Dashboard, we transformed a critical workflow into a smooth process, drastically reducing call abandonment rates and improving patient experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"The Problem Excessive workload for operators Operators were facing an excessive workload, which could cause stress and negatively impact the work environment. Risk of losing appointments and revenue Long queues caused call abandonment, resulting in a direct loss of business opportunities. Fragmentation of tools Multiple windows were required to perform tasks that were often interconnected, […]<\/p>\n","protected":false},"author":1,"featured_media":3161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nCEMS Verona: Managing inbound call peaks - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Update of the Watchassistant Dashboard UI to ensure a better experience for CEMS Verona patients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/cems-verona-managing-inbound-call-peaks\/\" \/>\n<meta property=\"og:locale\" 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Since 2019 we have supported CEMS Verona in achieving technological excellence. With the latest update of the Call Dashboard, we transformed a critical workflow into a smooth process, drastically reducing call abandonment rates and improving patient experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
The Problem Excessive workload for operators Operators were facing an excessive workload, which could cause stress and negatively impact the work environment. Risk of losing appointments and revenue Long queues caused call abandonment, resulting in a direct loss of business opportunities. Fragmentation of tools Multiple windows were required to perform tasks that were often interconnected, […]<\/p>\n","protected":false},"author":1,"featured_media":3161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\n