{"id":3156,"date":"2026-04-20T17:23:43","date_gmt":"2026-04-20T15:23:43","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/de-stefani-spa-advanced-monitoring-and-analytics-for-the-union-sector\/"},"modified":"2026-06-11T11:51:47","modified_gmt":"2026-06-11T09:51:47","slug":"de-stefani-spa-advanced-monitoring-and-analytics-for-the-union-sector","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/de-stefani-spa-advanced-monitoring-and-analytics-for-the-union-sector\/","title":{"rendered":"De Stefani spa: Advanced monitoring and analytics for the union sector"},"content":{"rendered":"\t\t
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The Problem<\/h2>\t\t\t\t<\/div>\n\t\t
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Inefficiency in call routing and workflow<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The complexity of services (sales, support, finance) made it difficult to route calls correctly. The lack of an integrated ticketing system forced operators into manual handovers between departments, slowing request resolution and increasing the risk of errors. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Gaps in monitoring and data control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The absence of tools to view real\u2011time performance and targeted statistics prevented managers from identifying issues and organizing teams based on objective and historical data.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Risk of losing leads and contacts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Without centralized management of missed calls and automatic recalls, the company risked overlooking potential customers. Operations were fragmented across too many tools, compromising post\u2011sales support quality. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Solution<\/h2>\t\t\t\t<\/div>\n\t\t
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Dashboard UI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A single interface to manage answering, holding and collaboration, centralizing all PBX functions in one screen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Call group management board<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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An intelligent list that tracks missed contacts and updates in real time, removing entries once the customer is called back.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Wallboard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Real\u2011time panels to display operator performance and redistribute workloads across call groups.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sms-board<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The system retrieves caller data and auto\u2011fills forms, allowing tickets to be opened and assigned to departments with one click.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t
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Maximized operational efficiency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Reduced handling times thanks to a unified interface that eliminates switching between different software. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Outstanding customer experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Faster, more targeted responses thanks to immediate customer identification and request history.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Zero lost leads<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Guaranteed callback for every missed call, turning potential issues into sales or support opportunities.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Data\u2011driven supervision<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Full control over team performance through statistics and wallboards, enabling decisions based on real, up\u2011to\u2011date data.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Beyond integrations<\/h2>\t\t\t\t<\/div>\n\t\t
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Tailor\u2011made solutions:<\/u> a custom setup was designed for De Stefani, segmenting the PBX according to the company\u2019s various services.<\/u> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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System scalability:<\/u> A flexible structure ready to support new branches or additional departments.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Collaboration integration:<\/u> Direct access to all Wildix functions<\/u> (chat, video, presence) within the same operational dashboard.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our collaboration<\/u> with De Stefani spa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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In collaboration with Diginet1<\/u>, we supported De Stefani, a historic company in the Romagna region, in evolving its communication processes. Together we implemented advanced Wildix integrations<\/u> enabling the three Mercedes dealerships and the workshop to connect sales flows with financial, insurance and full post\u2011sales services. This technological synergy transforms the PBX into the company\u2019s operational engine<\/u>, ensuring high\u2011value service and smooth management of every commercial and technical activity. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The Problem Inefficiency in call routing and workflow The complexity of services (sales, support, finance) made it difficult to route calls correctly. The lack of an integrated ticketing system forced operators into manual handovers between departments, slowing request resolution and increasing the risk of errors. Gaps in monitoring and data control The absence of tools […]<\/p>\n","protected":false},"author":1,"featured_media":3155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nDe Stefani spa: Advanced monitoring and analytics for the union sector - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Implementation of Watchassistant, Watchmetrics, Watchbay and Watchtext enabling De Stefani to optimize post\u2011sales support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/de-stefani-spa-advanced-monitoring-and-analytics-for-the-union-sector\/\" 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