{"id":3144,"date":"2026-04-21T10:43:01","date_gmt":"2026-04-21T08:43:01","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/voxidis-france-predictive-dialer-and-webphone\/"},"modified":"2026-06-11T10:57:33","modified_gmt":"2026-06-11T08:57:33","slug":"voxidis-france-predictive-dialer-and-webphone","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/voxidis-france-predictive-dialer-and-webphone\/","title":{"rendered":"Voxidis France: Predictive Dialer and Webphone"},"content":{"rendered":"\t\t
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The Problem<\/h2>\t\t\t\t<\/div>\n\t\t
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Inefficient contact list management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Without an automated system, managing call databases was slow and complex, making it difficult to organize the contact volumes required for an operational call center.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Difficulty retrieving unreachable contacts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The lack of an intelligent filter made it difficult to quickly extract unanswered calls, causing time loss when manually cleaning lists for callbacks.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Physical hardware constraints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The need to operate exclusively on software phones (Webphone) required a cloud integration able to eliminate physical phone limitations and interface directly with servers to maximize flexibility.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Solution<\/h2>\t\t\t\t<\/div>\n\t\t
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Localized Predictive Dialer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Implementation of a French\u2011language system that automates outbound calls, optimizing operator waiting times.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cloud\u2011to\u2011Cloud integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Architecture based on StarSystem servers interfaced directly with the Wildix cloud, operating exclusively on software phones.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CSV\u2011based list management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Development of a fast import\/export system for contacts via CSV files, making database loading simple and immediate.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Software\u2011based infrastructure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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System configuration to operate exclusively on software phones (Webphone), eliminating the need for hardware devices and enabling full flexibility.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t
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Maximization of talk time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The Predictive Dialer automatically filters busy numbers, voicemail, and unanswered free lines, transferring only real connected calls to the operator.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Effective list management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The ability to extract and reload only unanswered calls via CSV allows databases to be cleaned in seconds, ensuring precise, duplicate\u2011free contact management.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cloud operational agility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The absence of physical hardware and exclusive use of Webphones allow the call center to be operational immediately, with simplified maintenance and full workstation flexibility.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Call and list management<\/h2>\t\t\t\t<\/div>\n\t\t
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Selective data export: <\/u>the system allows extraction of only unanswered calls, enabling targeted callback lists<\/u>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Simplified list management:<\/u> thanks to CSV files<\/u>, the client can upload, download and update contact databases<\/u> independently with just a few clicks.<\/u><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Dynamic contact filtering:<\/u> ability to segment contact databases by specific criteria, allowing operators to choose exactly who to call and when, directly via CSV.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Full Cloud architecture:<\/u> the entire voice flow passes from the servers to the Wildix cloud <\/u>without the need for physical gateways.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our collaboration<\/u> with Voxidis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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For our partner Wildix Voxidis<\/u>, in the call center and corporate communication sector, we developed and installed Watchpulse: our localized Predictive Dialer in French, enabling perfect management of inbound calls and contact lists.<\/u> The integration was customized to interface directly from our Starsystem servers to the Wildix cloud, operating exclusively on Webphone software phones.<\/u><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The Problem Inefficient contact list management Without an automated system, managing call databases was slow and complex, making it difficult to organize the contact volumes required for an operational call center. Difficulty retrieving unreachable contacts The lack of an intelligent filter made it difficult to quickly extract unanswered calls, causing time loss when manually cleaning […]<\/p>\n","protected":false},"author":1,"featured_media":3143,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nVoxidis France: Predictive Dialer and Webphone - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Customization of the Watchpulse Predictive Dialer integration for Voxidis, a software\u2011based solution that eliminates the need for local hardware.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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