{"id":3140,"date":"2026-04-21T12:09:26","date_gmt":"2026-04-21T10:09:26","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/croce-bianca-alto-adige-dashboard-for-advanced-switchboard-management\/"},"modified":"2026-06-11T10:44:40","modified_gmt":"2026-06-11T08:44:40","slug":"croce-bianca-alto-adige-dashboard-for-advanced-switchboard-management","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/croce-bianca-alto-adige-dashboard-for-advanced-switchboard-management\/","title":{"rendered":"Croce Bianca Alto Adige: Dashboard for advanced switchboard management"},"content":{"rendered":"\t\t
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The Problem<\/h2>\t\t\t\t<\/div>\n\t\t
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Need for extremely fast operations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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For a first\u2011aid association, call handling cannot afford delays or complex steps.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Difficulty in visually managing priorities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Without a color\u2011coding system, it was difficult to instantly distinguish critical calls or identify the origin of contacts from different directories.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Limited queue management capabilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The switchboard required greater flexibility in managing call flows.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fragmented call control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The operator needed a single interface allowing all actions (answer, hold, assisted transfer) without navigating through multiple screens.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Solution<\/h2>\t\t\t\t<\/div>\n\t\t
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Centralized management interface<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Development of a dedicated dashboard that works alongside Wildix Collaboration, allowing operators to view and manage all incoming calls from a single screen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Custom keypad and quick\u2011action buttons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Implementation of an optimized keypad for immediate actions, including a dedicated button for direct calls to 118.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Color\u2011coding system for calls<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Creation of a visual logic that highlights emergency calls in red and differentiates contact origins with specific colors based on their directory.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Advanced queue and parking management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Introduction of features to re\u2011queue calls or move them to a dedicated \u201cparking\u201d area, facilitating teamwork and shared emergency handling.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t
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Reduced response times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The intuitive interface and dedicated keypad allow operators to handle calls with extreme speed, a crucial factor in a first\u2011aid context.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Immediate priority identification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Thanks to specific color coding for directories and red highlights, operators can instantly identify emergency calls, reducing the risk of error.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Smooth collaboration between operators<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Advanced queue and parking management allows the team to share and coordinate calls, ensuring that no request is lost.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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User Experience & Workflow\n<\/h2>\t\t\t\t<\/div>\n\t\t
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Highly responsive intuitive layout: <\/u>the interface is designed to reduce the operator\u2019s cognitive load.<\/u> Fewer visual distractions and emphasis on essential commands during emergencies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Real\u2011time synchronization: <\/u>every action performed on the dashboard is instantly reflected across the entire response group, ensuring that every colleague always knows which calls are being handled or are on hold.<\/u><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Frictionless Workflow:<\/u> removing dropdown menus in favor of a \u201cone\u2011click\u201d keypad turns complex processes into immediate actions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Emergency Visual Management:<\/u> the strategic use of colors is not just aesthetic but acts as a priority visual alert system,<\/u> allowing the brain to react even before reading the number on the display.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our collaboration<\/u> with Croce Bianca Alto Adige<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Croce Bianca Alto Adige, the Provincial First\u2011Aid Association Croce Bianca Onlus,<\/u> needed a switchboard capable of fast and intuitive call handling. So we customized Watchassistant<\/u> by creating a dedicated UI Dashboard alongside Wildix Collaboration<\/u>, enabling full use of its features and delivering a cutting\u2011edge control interface. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The Problem Need for extremely fast operations For a first\u2011aid association, call handling cannot afford delays or complex steps. Difficulty in visually managing priorities Without a color\u2011coding system, it was difficult to instantly distinguish critical calls or identify the origin of contacts from different directories. Limited queue management capabilities The switchboard required greater flexibility in […]<\/p>\n","protected":false},"author":1,"featured_media":3125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nCroce Bianca Alto Adige: Dashboard for advanced switchboard management - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"UI Dashboard for the South Tyrol Red Cross, a custom implementation optimized for the client\u2019s specific and critical needs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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