{"id":3121,"date":"2026-04-22T12:32:37","date_gmt":"2026-04-22T10:32:37","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/"},"modified":"2026-06-11T09:59:17","modified_gmt":"2026-06-11T07:59:17","slug":"sigla-credit-predictive-dialer-pbx-and-sugar-crm","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/","title":{"rendered":"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The Problem<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Lack of customer identification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The operators\u2019 workload was excessive, which could cause stress and tension in the workplace.Without a connection between the PBX and the CRM, operators could not identify who was calling on the display, losing the ability to offer a personalized greeting.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Disconnection between telephony and data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Vital information (customer records, tickets and leads) was confined inside SugarCRM, forcing staff into time\u2011consuming manual searches during every single call.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Inconsistency in outcome tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Manually recording call outcomes (busy, invalid number, etc.) was slow and error\u2011prone, making list cleaning and callback management unreliable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Inefficiency in call flows<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The lack of automation in number dialing and list management slowed down Call Center operations, limiting the number of customers served each day.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The Solution<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

PBX look\u2011up on Sugar CRM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We connected the Wildix PBX directly to the CRM records, enabling immediate display of the customer\u2019s name and ensuring instant identification.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Automated customer pop\u2011up<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Thanks to the integration between PBX and Sugar, the system automatically opens the correct customer record, ticket or lead based on the caller\u2019s number, eliminating manual searches.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Predictive Dialer with Automatic Logging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Implementation of an automated calling system that does not distribute calls to operators and automatically logs the outcome (busy, invalid number, etc.) into the CRM lists.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Click\u2011to\u2011Call Integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We enhanced the SugarCRM interface: the system recognizes phone numbers on web pages and allows calls to be started with a simple mouse click.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Personalized Customer Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Immediate caller identification makes it possible to greet the customer by name and know their history (loans or tickets) even before answering, increasing service quality.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Productivity and accuracy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Automating pop-ups and Click\u2011to\u2011Call eliminates search downtime and the risk of mistyping numbers, enabling the management of a much higher volume of leads.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Optimized contact lists<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Thanks to automatic outcome logging in the CRM, the company has constantly updated and \u201cclean\u201d databases, ready for marketing campaigns and callbacks without the need for manual intervention.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Continuous data exchange<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Bidirectional architecture: <\/u>the integration does not just send calls, but creates a constant flow of information between Wildix, the Predictive Dialer and SugarCRM<\/u>, keeping data continuously aligned.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Smart number detection:<\/u> the system dynamically scans CRM pages to convert every numeric string into an actionable link<\/u>, turning the management software into a communication tool.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Contextual pop\u2011up opening:<\/u> the system recognizes the caller\u2019s number and instantly opens the corresponding record in SugarCRM<\/u>, distinguishing between customer profile, open tickets or leads, immediately providing the necessary information.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Database quality filter: <\/u>automatic logging of outcomes<\/u> (such as invalid numbers) continuously cleans CRM lists, improving data quality without manual intervention.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our collaboration<\/u> with SIGLA Credit srl<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

SIGLA Credit srl,<\/u> our client, is a company specialized in providing personal loans and financing<\/u> for over 35 years.The company needed functional integrations for its business management system, developed by OpenSymbol, CRM Company. Thanks to our integrations, it was able to<\/u> improve its corporate communication. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The Problem Lack of customer identification The operators\u2019 workload was excessive, which could cause stress and tension in the workplace.Without a connection between the PBX and the CRM, operators could not identify who was calling on the display, losing the ability to offer a personalized greeting. Disconnection between telephony and data Vital information (customer records, […]<\/p>\n","protected":false},"author":1,"featured_media":3110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nSIGLA Credit: Predictive Dialer, PBX and Sugar CRM - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Creation of Wildix integrations to improve the performance and communication of the company management system with the call center.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM - Wildix Integrations\" \/>\n<meta property=\"og:description\" content=\"Creation of Wildix integrations to improve the performance and communication of the company management system with the call center.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix Integrations\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-22T10:32:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T07:59:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/caso-studio-7-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"550\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin_starsystem\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin_starsystem\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/\"},\"author\":{\"name\":\"admin_starsystem\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#\\\/schema\\\/person\\\/cc1859cd2d9ad7c707f6088b49321408\"},\"headline\":\"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM\",\"datePublished\":\"2026-04-22T10:32:37+00:00\",\"dateModified\":\"2026-06-11T07:59:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/\"},\"wordCount\":503,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.wildixintegrations.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/caso-studio-7-1.jpg\",\"articleSection\":[\"Case studies\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/\",\"url\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/\",\"name\":\"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM - Wildix Integrations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.wildixintegrations.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/caso-studio-7-1.jpg\",\"datePublished\":\"2026-04-22T10:32:37+00:00\",\"dateModified\":\"2026-06-11T07:59:17+00:00\",\"description\":\"Creation of Wildix integrations to improve the performance and communication of the company management system with the call center.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.wildixintegrations.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/caso-studio-7-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.wildixintegrations.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/caso-studio-7-1.jpg\",\"width\":1440,\"height\":550,\"caption\":\"Image of a person working on the development of an integration\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/case-studies\\\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/\",\"name\":\"Wildix Integrations\",\"description\":\"Centralini Wildix e soluzioni Wildix Integrations: l'unione che potenzia la tua azienda\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#organization\",\"name\":\"Wildix Integrations\",\"url\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.wildixintegrations.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.wildixintegrations.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/logo.svg\",\"width\":256,\"height\":92,\"caption\":\"Wildix Integrations\"},\"image\":{\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/#\\\/schema\\\/person\\\/cc1859cd2d9ad7c707f6088b49321408\",\"name\":\"admin_starsystem\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dda0280992bb1328c33d2b96861f0c34a0256a15ffe7c39af0b7d4bb052ddc94?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dda0280992bb1328c33d2b96861f0c34a0256a15ffe7c39af0b7d4bb052ddc94?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dda0280992bb1328c33d2b96861f0c34a0256a15ffe7c39af0b7d4bb052ddc94?s=96&d=mm&r=g\",\"caption\":\"admin_starsystem\"},\"sameAs\":[\"http:\\\/\\\/wildixintegrations.com\"],\"url\":\"https:\\\/\\\/www.wildixintegrations.com\\\/en\\\/author\\\/admin_starsystem\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM - Wildix Integrations","description":"Creation of Wildix integrations to improve the performance and communication of the company management system with the call center.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/","og_locale":"en_US","og_type":"article","og_title":"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM - Wildix Integrations","og_description":"Creation of Wildix integrations to improve the performance and communication of the company management system with the call center.","og_url":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/","og_site_name":"Wildix Integrations","article_published_time":"2026-04-22T10:32:37+00:00","article_modified_time":"2026-06-11T07:59:17+00:00","og_image":[{"width":1440,"height":550,"url":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/caso-studio-7-1.jpg","type":"image\/jpeg"}],"author":"admin_starsystem","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin_starsystem","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#article","isPartOf":{"@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/"},"author":{"name":"admin_starsystem","@id":"https:\/\/www.wildixintegrations.com\/en\/#\/schema\/person\/cc1859cd2d9ad7c707f6088b49321408"},"headline":"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM","datePublished":"2026-04-22T10:32:37+00:00","dateModified":"2026-06-11T07:59:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/"},"wordCount":503,"commentCount":0,"publisher":{"@id":"https:\/\/www.wildixintegrations.com\/en\/#organization"},"image":{"@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/caso-studio-7-1.jpg","articleSection":["Case studies"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/","url":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/","name":"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM - Wildix Integrations","isPartOf":{"@id":"https:\/\/www.wildixintegrations.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#primaryimage"},"image":{"@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/caso-studio-7-1.jpg","datePublished":"2026-04-22T10:32:37+00:00","dateModified":"2026-06-11T07:59:17+00:00","description":"Creation of Wildix integrations to improve the performance and communication of the company management system with the call center.","breadcrumb":{"@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#primaryimage","url":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/caso-studio-7-1.jpg","contentUrl":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/caso-studio-7-1.jpg","width":1440,"height":550,"caption":"Image of a person working on the development of an integration"},{"@type":"BreadcrumbList","@id":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/sigla-credit-predictive-dialer-pbx-and-sugar-crm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wildixintegrations.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"SIGLA Credit: Predictive Dialer, PBX and Sugar CRM"}]},{"@type":"WebSite","@id":"https:\/\/www.wildixintegrations.com\/en\/#website","url":"https:\/\/www.wildixintegrations.com\/en\/","name":"Wildix Integrations","description":"Centralini Wildix e soluzioni Wildix Integrations: l'unione che potenzia la tua azienda","publisher":{"@id":"https:\/\/www.wildixintegrations.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wildixintegrations.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.wildixintegrations.com\/en\/#organization","name":"Wildix Integrations","url":"https:\/\/www.wildixintegrations.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wildixintegrations.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/logo.svg","contentUrl":"https:\/\/www.wildixintegrations.com\/wp-content\/uploads\/2026\/04\/logo.svg","width":256,"height":92,"caption":"Wildix Integrations"},"image":{"@id":"https:\/\/www.wildixintegrations.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.wildixintegrations.com\/en\/#\/schema\/person\/cc1859cd2d9ad7c707f6088b49321408","name":"admin_starsystem","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/dda0280992bb1328c33d2b96861f0c34a0256a15ffe7c39af0b7d4bb052ddc94?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/dda0280992bb1328c33d2b96861f0c34a0256a15ffe7c39af0b7d4bb052ddc94?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/dda0280992bb1328c33d2b96861f0c34a0256a15ffe7c39af0b7d4bb052ddc94?s=96&d=mm&r=g","caption":"admin_starsystem"},"sameAs":["http:\/\/wildixintegrations.com"],"url":"https:\/\/www.wildixintegrations.com\/en\/author\/admin_starsystem\/"}]}},"_links":{"self":[{"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/posts\/3121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/comments?post=3121"}],"version-history":[{"count":1,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/posts\/3121\/revisions"}],"predecessor-version":[{"id":3124,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/posts\/3121\/revisions\/3124"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/media\/3110"}],"wp:attachment":[{"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/media?parent=3121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/categories?post=3121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildixintegrations.com\/en\/wp-json\/wp\/v2\/tags?post=3121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}