{"id":3023,"date":"2026-04-22T14:48:12","date_gmt":"2026-04-22T12:48:12","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/katholischer-verband-der-werktatigen-sudtirols-webappointment-integration\/"},"modified":"2026-06-11T09:31:55","modified_gmt":"2026-06-11T07:31:55","slug":"katholischer-verband-der-werktatigen-sudtirols-webappointment-integration","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/katholischer-verband-der-werktatigen-sudtirols-webappointment-integration\/","title":{"rendered":"Katholischer Verband der Werkt\u00e4tigen S\u00fcdtirols: Webappointment Integration"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3023\" class=\"elementor elementor-3023 elementor-2559\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7756eb4 e-flex e-con-boxed e-con e-parent\" data-id=\"7756eb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d58429c e-con-full e-flex e-con e-child\" data-id=\"d58429c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdbe4d3 elementor-widget elementor-widget-heading\" data-id=\"cdbe4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Problem<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b0d781 e-con-full e-flex e-con e-child\" data-id=\"6b0d781\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e7ddea e-con-full e-flex e-con e-child\" data-id=\"2e7ddea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa7473 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1fa7473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\"><path d=\"M11.6544 0.000143183C13.002 -0.00950655 14.3081 0.468885 15.3302 1.3478C16.356 2.22996 17.0255 3.45547 17.2149 4.79506L17.2169 4.80971C17.4586 6.64245 17.9074 8.44206 18.5538 10.174C18.9276 11.1707 19.0083 12.2536 18.7862 13.2951C18.5639 14.3376 18.0473 15.2949 17.2979 16.0529L15.5518 17.798C18.07 21.8659 21.4987 25.2933 25.5665 27.8117L27.3057 26.0734L27.3126 26.0675C28.0704 25.3183 29.0269 24.8016 30.0694 24.5792C31.1108 24.3572 32.1945 24.4376 33.1915 24.8117L33.8438 25.0451C35.1552 25.4926 36.5022 25.8281 37.8702 26.048L38.5557 26.1476L38.5694 26.1496C39.9236 26.3406 41.16 27.0232 42.044 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22.214L9.03816 22.6925L9.045 22.7042L9.61824 23.5783C12.3457 27.6205 15.8251 31.1008 19.8673 33.8283L20.7423 34.4015L20.754 34.4083C25.8132 37.6892 31.5705 39.7396 37.5645 40.3947C37.9146 40.4258 38.2676 40.3842 38.6007 40.2716C38.9347 40.1586 39.2421 39.9767 39.502 39.7384L39.6876 39.5499C39.8623 39.3524 40.0054 39.1284 40.1114 38.8859C40.2528 38.5625 40.3247 38.2133 40.3233 37.8605V31.7716C40.3233 31.7591 40.324 31.7461 40.3243 31.7335C40.3396 31.112 40.1255 30.5066 39.7237 30.0324C39.3219 29.5582 38.76 29.2481 38.1446 29.1613C36.0892 28.8892 34.0707 28.3863 32.128 27.6613L32.1241 27.6593C31.6707 27.489 31.1779 27.4528 30.7042 27.5539C30.2332 27.6543 29.7998 27.8854 29.4561 28.2228L29.4571 28.2238L26.8819 30.799C26.3979 31.283 25.6498 31.3843 25.0548 31.046C19.7408 28.0244 15.341 23.6236 12.3194 18.3097C11.9813 17.7147 12.0825 16.9675 12.5665 16.4835L15.1407 13.9083C15.4782 13.5647 15.7111 13.1323 15.8116 12.6613C15.9126 12.1875 15.8757 11.6941 15.7052 11.2404L15.7042 11.2374C14.9792 9.29483 14.4763 7.2763 14.2042 5.22085L14.1612 4.99526C14.0389 4.47529 13.7547 4.0053 13.3468 3.65444C12.8804 3.2534 12.284 3.0351 11.669 3.04116H5.57332L5.31062 3.05581Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3deed4d e-con-full e-flex e-con e-child\" data-id=\"3deed4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a33349e elementor-widget elementor-widget-heading\" data-id=\"a33349e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Anonymous caller identification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58fa15 elementor-widget elementor-widget-text-editor\" data-id=\"d58fa15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Without a dedicated integration, operators received calls with no context, forcing them to request user details each time and increasing waiting times.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a4c4cf e-con-full e-flex e-con e-child\" data-id=\"9a4c4cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee11b3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"eee11b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\"><path d=\"M40.5498 21.7959C40.5498 11.4381 32.1537 3.04111 21.7959 3.04102C11.438 3.04102 3.04102 11.438 3.04102 21.7959C3.04112 32.1537 11.4381 40.5508 21.7959 40.5508C32.1536 40.5507 40.5497 32.1536 40.5498 21.7959ZM43.5918 21.7959C43.5917 33.8333 33.8333 43.5917 21.7959 43.5918C9.75843 43.5918 0.000103081 33.8333 0 21.7959C0 9.75837 9.75837 0 21.7959 0C33.8333 9.17478e-05 43.5918 9.75843 43.5918 21.7959Z\" fill=\"#00D4FF\"><\/path><path d=\"M20.2793 9.63013C20.2793 8.7903 20.96 8.10962 21.7998 8.10962C22.6396 8.10962 23.3203 8.7903 23.3203 9.63013V20.8547L30.5898 24.4905C31.341 24.8661 31.6451 25.7794 31.2695 26.5305C30.8939 27.2815 29.9806 27.5857 29.2295 27.2102L21.1201 23.1555C20.6049 22.8979 20.2793 22.3711 20.2793 21.7952V9.63013Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d17551 e-con-full e-flex e-con e-child\" data-id=\"1d17551\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b41ff elementor-widget elementor-widget-heading\" data-id=\"e7b41ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Appointment management disconnected from the PBX<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188327a elementor-widget elementor-widget-text-editor\" data-id=\"188327a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Webappointment platform and the Wildix PBX operated as separate systems, forcing staff to manually check the software during phone conversations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75ecae5 e-con-full e-flex e-con e-child\" data-id=\"75ecae5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0b5c9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"aa0b5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"44\" viewBox=\"0 0 40 44\" fill=\"none\"><path d=\"M22.784 5.5752C22.7839 4.98717 22.5792 4.4206 22.2098 3.96973L22.0418 3.7832C21.5667 3.30804 20.9219 3.04103 20.2498 3.04102H19.3572C18.6852 3.04112 18.0405 3.30799 17.5653 3.7832C17.0901 4.25848 16.8232 4.90324 16.8231 5.5752V5.94238C16.822 6.91995 16.5643 7.88017 16.075 8.72656C15.5858 9.57298 14.8824 10.2758 14.036 10.7646L13.1678 11.2695L13.1639 11.2715C12.3163 11.7608 11.3546 12.0185 10.3758 12.0186C9.41375 12.0186 8.46948 11.768 7.63263 11.2949V11.2969L7.32795 11.1348C7.31319 11.1269 7.29849 11.1187 7.284 11.1104C6.70243 10.7749 6.01166 10.684 5.3631 10.8574C4.71456 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19.0986C3.05853 19.0824 3.03083 19.0649 3.00373 19.0469L2.70588 18.8486C1.4666 18.1046 0.563276 16.9085 0.189275 15.5098C-0.19228 14.0829 0.00788617 12.5626 0.745916 11.2832L0.746892 11.2812L1.19318 10.5107L1.33771 10.2754C2.08668 9.11847 3.24022 8.27666 4.57795 7.91895C5.98816 7.54196 7.48868 7.73418 8.75861 8.45117L9.06427 8.61328L9.10822 8.6377C9.49366 8.86021 9.93101 8.97754 10.3758 8.97754C10.7649 8.97752 11.1481 8.88816 11.4959 8.7168L11.6434 8.6377L12.5106 8.13379L12.5145 8.13086C12.8994 7.90858 13.2198 7.58981 13.4422 7.20508C13.6644 6.82077 13.7814 6.38436 13.782 5.94043V5.5752C13.7821 4.09649 14.3695 2.67831 15.4149 1.63281C16.4604 0.587291 17.8786 0.000109098 19.3572 0H20.2498C21.7284 1.71743e-05 23.1466 0.587223 24.1922 1.63281C25.2378 2.6784 25.8249 4.09658 25.825 5.5752V5.93848Z\" fill=\"#00D4FF\"><\/path><path d=\"M24.366 21.7947C24.3657 19.2756 22.3236 17.2334 19.8044 17.2332C17.2851 17.2332 15.2422 19.2755 15.2419 21.7947C15.2419 24.3142 17.285 26.3572 19.8044 26.3572C22.3237 26.357 24.366 24.3141 24.366 21.7947ZM27.407 21.7947C27.407 25.9938 24.0034 29.398 19.8044 29.3982C15.6053 29.3982 12.2009 25.9939 12.2009 21.7947C12.2012 17.5957 15.6055 14.1921 19.8044 14.1921C24.0032 14.1924 27.4067 17.5959 27.407 21.7947Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-159dcf0 e-con-full e-flex e-con e-child\" data-id=\"159dcf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dad5a1d elementor-widget elementor-widget-heading\" data-id=\"dad5a1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inefficient information flow between locations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-391b512 elementor-widget elementor-widget-text-editor\" data-id=\"391b512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The volume of incoming calls across KVW locations was not optimized, making it difficult to maintain fast and consistent response standards across the region.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dfd33e e-flex e-con-boxed e-con e-parent\" data-id=\"5dfd33e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fbe5b25 e-con-full e-flex e-con e-child\" data-id=\"fbe5b25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-392b37c elementor-widget elementor-widget-heading\" data-id=\"392b37c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fc475f e-con-full e-flex e-con e-child\" data-id=\"7fc475f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-120df72 e-con-full e-flex e-con e-child\" data-id=\"120df72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f60d72b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f60d72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"44\" viewBox=\"0 0 33 44\" fill=\"none\"><path d=\"M0 40.2207V3.62891C0.0002399 1.62469 1.62477 0.000239897 3.62891 0H22.6699L32.8721 10.2021V40.2207C32.8718 42.2249 31.2474 43.8495 29.2432 43.8496H3.62891C1.62475 43.8494 0.00023913 42.2249 0 40.2207ZM3.59961 40.2207C3.59965 40.2277 3.60156 40.2314 3.60156 40.2314C3.60257 40.2337 3.60458 40.2374 3.6084 40.2412C3.61222 40.245 3.6159 40.247 3.61816 40.248C3.61816 40.248 3.62187 40.25 3.62891 40.25H29.2432C29.2504 40.25 29.2539 40.248 29.2539 40.248C29.2561 40.2471 29.2598 40.2451 29.2637 40.2412C29.2674 40.2374 29.2695 40.2337 29.2705 40.2314C29.2705 40.2314 29.2724 40.2277 29.2725 40.2207V11.6924L21.1797 3.59961H3.62891C3.62186 3.59965 3.61816 3.60156 3.61816 3.60156C3.61591 3.60256 3.61222 3.60458 3.6084 3.6084C3.60457 3.61222 3.60256 3.61591 3.60156 3.61816C3.60156 3.61816 3.59965 3.62186 3.59961 3.62891V40.2207Z\" fill=\"#00D4EF\"><\/path><path d=\"M23.7246 1.7998V9.14746H31.0723V12.7471H21.9248C20.9307 12.7471 20.125 11.9414 20.125 10.9473V1.7998H23.7246Z\" fill=\"#00D4EF\"><\/path><path d=\"M23.7547 18.2955C24.7487 18.2956 25.5545 19.1013 25.5545 20.0953C25.5545 21.0893 24.7487 21.8949 23.7547 21.8951H9.11799C8.12387 21.8951 7.31818 21.0894 7.31818 20.0953C7.31818 19.1011 8.12387 18.2955 9.11799 18.2955H23.7547Z\" fill=\"#00D4EF\"><\/path><path d=\"M23.7547 25.6136C24.7487 25.6138 25.5545 26.4194 25.5545 27.4134C25.5545 28.4074 24.7487 29.2131 23.7547 29.2132H9.11799C8.12387 29.2132 7.31818 28.4076 7.31818 27.4134C7.31818 26.4193 8.12387 25.6136 9.11799 25.6136H23.7547Z\" fill=\"#00D4EF\"><\/path><path d=\"M18.2654 32.9318C19.2596 32.9318 20.0653 33.7375 20.0653 34.7316C20.0653 35.7257 19.2596 36.5314 18.2654 36.5314H9.11799C8.12387 36.5314 7.31818 35.7257 7.31818 34.7316C7.31818 33.7375 8.12387 32.9318 9.11799 32.9318H18.2654Z\" fill=\"#00D4EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b5948d elementor-widget elementor-widget-heading\" data-id=\"5b5948d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Webappointment\u2013Wildix unification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454feec elementor-widget elementor-widget-text-editor\" data-id=\"454feec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We created a direct link between the appointment\u2011management software and the Wildix communication system, enabling the two applications to communicate in real time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-590c374 e-con-full e-flex e-con e-child\" data-id=\"590c374\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5946e49 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5946e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\"><path d=\"M11.6544 0.000143183C13.002 -0.00950655 14.3081 0.468885 15.3302 1.3478C16.356 2.22996 17.0255 3.45547 17.2149 4.79506L17.2169 4.80971C17.4586 6.64245 17.9074 8.44206 18.5538 10.174C18.9276 11.1707 19.0083 12.2536 18.7862 13.2951C18.5639 14.3376 18.0473 15.2949 17.2979 16.0529L15.5518 17.798C18.07 21.8659 21.4987 25.2933 25.5665 27.8117L27.3057 26.0734L27.3126 26.0675C28.0704 25.3183 29.0269 24.8016 30.0694 24.5792C31.1108 24.3572 32.1945 24.4376 33.1915 24.8117L33.8438 25.0451C35.1552 25.4926 36.5022 25.8281 37.8702 26.048L38.5557 26.1476L38.5694 26.1496C39.9236 26.3406 41.16 27.0232 42.044 28.0665C42.9201 29.1005 43.3887 30.4176 43.3643 31.7716L43.3653 37.8478L43.3585 38.1388C43.3259 38.8158 43.1696 39.4823 42.8975 40.1046C42.5865 40.8158 42.1304 41.454 41.5587 41.9787C40.9866 42.5034 40.3108 42.9038 39.5753 43.1525C38.8399 43.4012 38.0603 43.4938 37.2872 43.424C37.2781 43.4232 37.2689 43.422 37.2598 43.421C30.789 42.718 24.5735 40.5074 19.1114 36.9679L18.6368 36.6623C13.7555 33.4655 9.60932 29.2635 6.47761 24.3351C2.92581 18.8482 0.714752 12.6014 0.0244888 6.10171C0.0236502 6.09381 0.0232506 6.0852 0.0225357 6.07729C-0.0470656 5.30648 0.0450449 4.52948 0.292067 3.79604C0.539145 3.06258 0.936279 2.38818 1.45808 1.81655C1.9798 1.24512 2.61461 0.788419 3.32234 0.475729C4.03042 0.162974 4.79632 0.000871909 5.57039 0.000143183H11.6544ZM5.31062 3.05581C5.04921 3.0833 4.79326 3.15133 4.55183 3.25796C4.23 3.40012 3.94136 3.60753 3.70418 3.86733C3.46701 4.12714 3.28622 4.43337 3.1739 4.76674C3.0616 5.10018 3.02018 5.45348 3.05183 5.80385C3.67486 11.6367 5.61843 17.2485 8.7325 22.214L9.03816 22.6925L9.045 22.7042L9.61824 23.5783C12.3457 27.6205 15.8251 31.1008 19.8673 33.8283L20.7423 34.4015L20.754 34.4083C25.8132 37.6892 31.5705 39.7396 37.5645 40.3947C37.9146 40.4258 38.2676 40.3842 38.6007 40.2716C38.9347 40.1586 39.2421 39.9767 39.502 39.7384L39.6876 39.5499C39.8623 39.3524 40.0054 39.1284 40.1114 38.8859C40.2528 38.5625 40.3247 38.2133 40.3233 37.8605V31.7716C40.3233 31.7591 40.324 31.7461 40.3243 31.7335C40.3396 31.112 40.1255 30.5066 39.7237 30.0324C39.3219 29.5582 38.76 29.2481 38.1446 29.1613C36.0892 28.8892 34.0707 28.3863 32.128 27.6613L32.1241 27.6593C31.6707 27.489 31.1779 27.4528 30.7042 27.5539C30.2332 27.6543 29.7998 27.8854 29.4561 28.2228L29.4571 28.2238L26.8819 30.799C26.3979 31.283 25.6498 31.3843 25.0548 31.046C19.7408 28.0244 15.341 23.6236 12.3194 18.3097C11.9813 17.7147 12.0825 16.9675 12.5665 16.4835L15.1407 13.9083C15.4782 13.5647 15.7111 13.1323 15.8116 12.6613C15.9126 12.1875 15.8757 11.6941 15.7052 11.2404L15.7042 11.2374C14.9792 9.29483 14.4763 7.2763 14.2042 5.22085L14.1612 4.99526C14.0389 4.47529 13.7547 4.0053 13.3468 3.65444C12.8804 3.2534 12.284 3.0351 11.669 3.04116H5.57332L5.31062 3.05581Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab240ee elementor-widget elementor-widget-heading\" data-id=\"ab240ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Instant identity lookup<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70fbc21 elementor-widget elementor-widget-text-editor\" data-id=\"70fbc21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Operators can prioritize calls based on urgency, optimizing flow management. The system is configured to recognize the caller\u2019s number and instantly check their presence in the WebAppointment database as soon as the call arrives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-922fd5a e-con-full e-flex e-con e-child\" data-id=\"922fd5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd63fec elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bd63fec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\"><path d=\"M40.5498 21.7959C40.5498 11.4381 32.1537 3.04111 21.7959 3.04102C11.438 3.04102 3.04102 11.438 3.04102 21.7959C3.04112 32.1537 11.4381 40.5508 21.7959 40.5508C32.1536 40.5507 40.5497 32.1536 40.5498 21.7959ZM43.5918 21.7959C43.5917 33.8333 33.8333 43.5917 21.7959 43.5918C9.75843 43.5918 0.000103081 33.8333 0 21.7959C0 9.75837 9.75837 0 21.7959 0C33.8333 9.17478e-05 43.5918 9.75843 43.5918 21.7959Z\" fill=\"#00D4FF\"><\/path><path d=\"M20.2793 9.63013C20.2793 8.7903 20.96 8.10962 21.7998 8.10962C22.6396 8.10962 23.3203 8.7903 23.3203 9.63013V20.8547L30.5898 24.4905C31.341 24.8661 31.6451 25.7794 31.2695 26.5305C30.8939 27.2815 29.9806 27.5857 29.2295 27.2102L21.1201 23.1555C20.6049 22.8979 20.2793 22.3711 20.2793 21.7952V9.63013Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039c715 elementor-widget elementor-widget-heading\" data-id=\"039c715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatic data retrieval<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-930b195 elementor-widget elementor-widget-text-editor\" data-id=\"930b195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If a match is found, the software retrieves the customer\u2019s data and displays their name to the operators even before the conversation begins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55a1700 e-flex e-con-boxed e-con e-parent\" data-id=\"55a1700\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7bc0dd6 e-con-full e-flex e-con e-child\" data-id=\"7bc0dd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db31c4b elementor-widget elementor-widget-heading\" data-id=\"db31c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27ef071 e-con-full e-flex e-con e-child\" data-id=\"27ef071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b3aad10 e-con-full e-flex e-con e-child\" data-id=\"b3aad10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02a84e7 elementor-widget elementor-widget-heading\" data-id=\"02a84e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Personalized greeting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f68a42c elementor-widget elementor-widget-text-editor\" data-id=\"f68a42c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Knowing the customer\u2019s name before answering improves service quality: operators can greet users professionally, reduce waiting times, and enhance the overall service experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a24582 e-con-full e-flex e-con e-child\" data-id=\"0a24582\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aca9eee elementor-widget elementor-widget-heading\" data-id=\"aca9eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uninterrupted operations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0274d2c elementor-widget elementor-widget-text-editor\" data-id=\"0274d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Automated identity lookup removes the need to constantly switch between the phone and the appointment\u2011management software, making work smoother and less stressful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ea4129 e-con-full e-flex e-con e-child\" data-id=\"0ea4129\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-811c8ae elementor-widget elementor-widget-heading\" data-id=\"811c8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accurate, real\u2011time data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4213f5 elementor-widget elementor-widget-text-editor\" data-id=\"c4213f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p> Real\u2011time verification in the WebAppointment database ensures that displayed information is always up\u2011to\u2011date, eliminating identification errors during peak hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ccbfe2 e-flex e-con-boxed e-con e-parent\" data-id=\"1ccbfe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-790fb76 e-con-full e-flex e-con e-child\" data-id=\"790fb76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7f76f elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3b7f76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our <u>collaboration<\/u> with KVW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc2a2d elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2fc2a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><u>KVW<\/u>, a South Tyrolean workers\u2019 association, optimized the management of its offices by <u>connecting the WebAppointment software to the Wildix PBX.<\/u> Thanks to this integration, operators instantly identify customers as soon as the call arrives, speeding up appointment booking and delivering a smoother, more personalized service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Problem Anonymous caller identification Without a dedicated integration, operators received calls with no context, forcing them to request user details each time and increasing waiting times. Appointment management disconnected from the PBX The Webappointment platform and the Wildix PBX operated as separate systems, forcing staff to manually check the software during phone conversations. Inefficient [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Katholischer Verband der Werkt\u00e4tigen S\u00fcdtirols: Webappointment Integration - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Custom integration developed for KVW to connect WebAppointment with the Wildix PBX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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