{"id":3003,"date":"2026-04-22T15:17:20","date_gmt":"2026-04-22T13:17:20","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/acli-trentine-custom-ui-dashboard-for-call-center-management\/"},"modified":"2026-06-11T09:30:55","modified_gmt":"2026-06-11T07:30:55","slug":"acli-trentine-custom-ui-dashboard-for-call-center-management","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/acli-trentine-custom-ui-dashboard-for-call-center-management\/","title":{"rendered":"ACLI Trentine: Custom UI Dashboard for call\u2011center management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3003\" class=\"elementor elementor-3003 elementor-2572\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7756eb4 e-flex e-con-boxed e-con e-parent\" data-id=\"7756eb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d58429c e-con-full e-flex e-con e-child\" data-id=\"d58429c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdbe4d3 elementor-widget elementor-widget-heading\" data-id=\"cdbe4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Problem<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b0d781 e-con-full e-flex e-con e-child\" data-id=\"6b0d781\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e7ddea e-con-full e-flex e-con e-child\" data-id=\"2e7ddea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa7473 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1fa7473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\"><path d=\"M11.6544 0.000143183C13.002 -0.00950655 14.3081 0.468885 15.3302 1.3478C16.356 2.22996 17.0255 3.45547 17.2149 4.79506L17.2169 4.80971C17.4586 6.64245 17.9074 8.44206 18.5538 10.174C18.9276 11.1707 19.0083 12.2536 18.7862 13.2951C18.5639 14.3376 18.0473 15.2949 17.2979 16.0529L15.5518 17.798C18.07 21.8659 21.4987 25.2933 25.5665 27.8117L27.3057 26.0734L27.3126 26.0675C28.0704 25.3183 29.0269 24.8016 30.0694 24.5792C31.1108 24.3572 32.1945 24.4376 33.1915 24.8117L33.8438 25.0451C35.1552 25.4926 36.5022 25.8281 37.8702 26.048L38.5557 26.1476L38.5694 26.1496C39.9236 26.3406 41.16 27.0232 42.044 28.0665C42.9201 29.1005 43.3887 30.4176 43.3643 31.7716L43.3653 37.8478L43.3585 38.1388C43.3259 38.8158 43.1696 39.4823 42.8975 40.1046C42.5865 40.8158 42.1304 41.454 41.5587 41.9787C40.9866 42.5034 40.3108 42.9038 39.5753 43.1525C38.8399 43.4012 38.0603 43.4938 37.2872 43.424C37.2781 43.4232 37.2689 43.422 37.2598 43.421C30.789 42.718 24.5735 40.5074 19.1114 36.9679L18.6368 36.6623C13.7555 33.4655 9.60932 29.2635 6.47761 24.3351C2.92581 18.8482 0.714752 12.6014 0.0244888 6.10171C0.0236502 6.09381 0.0232506 6.0852 0.0225357 6.07729C-0.0470656 5.30648 0.0450449 4.52948 0.292067 3.79604C0.539145 3.06258 0.936279 2.38818 1.45808 1.81655C1.9798 1.24512 2.61461 0.788419 3.32234 0.475729C4.03042 0.162974 4.79632 0.000871909 5.57039 0.000143183H11.6544ZM5.31062 3.05581C5.04921 3.0833 4.79326 3.15133 4.55183 3.25796C4.23 3.40012 3.94136 3.60753 3.70418 3.86733C3.46701 4.12714 3.28622 4.43337 3.1739 4.76674C3.0616 5.10018 3.02018 5.45348 3.05183 5.80385C3.67486 11.6367 5.61843 17.2485 8.7325 22.214L9.03816 22.6925L9.045 22.7042L9.61824 23.5783C12.3457 27.6205 15.8251 31.1008 19.8673 33.8283L20.7423 34.4015L20.754 34.4083C25.8132 37.6892 31.5705 39.7396 37.5645 40.3947C37.9146 40.4258 38.2676 40.3842 38.6007 40.2716C38.9347 40.1586 39.2421 39.9767 39.502 39.7384L39.6876 39.5499C39.8623 39.3524 40.0054 39.1284 40.1114 38.8859C40.2528 38.5625 40.3247 38.2133 40.3233 37.8605V31.7716C40.3233 31.7591 40.324 31.7461 40.3243 31.7335C40.3396 31.112 40.1255 30.5066 39.7237 30.0324C39.3219 29.5582 38.76 29.2481 38.1446 29.1613C36.0892 28.8892 34.0707 28.3863 32.128 27.6613L32.1241 27.6593C31.6707 27.489 31.1779 27.4528 30.7042 27.5539C30.2332 27.6543 29.7998 27.8854 29.4561 28.2228L29.4571 28.2238L26.8819 30.799C26.3979 31.283 25.6498 31.3843 25.0548 31.046C19.7408 28.0244 15.341 23.6236 12.3194 18.3097C11.9813 17.7147 12.0825 16.9675 12.5665 16.4835L15.1407 13.9083C15.4782 13.5647 15.7111 13.1323 15.8116 12.6613C15.9126 12.1875 15.8757 11.6941 15.7052 11.2404L15.7042 11.2374C14.9792 9.29483 14.4763 7.2763 14.2042 5.22085L14.1612 4.99526C14.0389 4.47529 13.7547 4.0053 13.3468 3.65444C12.8804 3.2534 12.284 3.0351 11.669 3.04116H5.57332L5.31062 3.05581Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3deed4d e-con-full e-flex e-con e-child\" data-id=\"3deed4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a33349e elementor-widget elementor-widget-heading\" data-id=\"a33349e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multi\u2011site coordination<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58fa15 elementor-widget elementor-widget-text-editor\" data-id=\"d58fa15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Managing multiple locations across the region made it difficult to maintain a clear, centralized overview of call flows.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a4c4cf e-con-full e-flex e-con e-child\" data-id=\"9a4c4cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee11b3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"eee11b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\"><path d=\"M40.5498 21.7959C40.5498 11.4381 32.1537 3.04111 21.7959 3.04102C11.438 3.04102 3.04102 11.438 3.04102 21.7959C3.04112 32.1537 11.4381 40.5508 21.7959 40.5508C32.1536 40.5507 40.5497 32.1536 40.5498 21.7959ZM43.5918 21.7959C43.5917 33.8333 33.8333 43.5917 21.7959 43.5918C9.75843 43.5918 0.000103081 33.8333 0 21.7959C0 9.75837 9.75837 0 21.7959 0C33.8333 9.17478e-05 43.5918 9.75843 43.5918 21.7959Z\" fill=\"#00D4FF\"><\/path><path d=\"M20.2793 9.63013C20.2793 8.7903 20.96 8.10962 21.7998 8.10962C22.6396 8.10962 23.3203 8.7903 23.3203 9.63013V20.8547L30.5898 24.4905C31.341 24.8661 31.6451 25.7794 31.2695 26.5305C30.8939 27.2815 29.9806 27.5857 29.2295 27.2102L21.1201 23.1555C20.6049 22.8979 20.2793 22.3711 20.2793 21.7952V9.63013Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d17551 e-con-full e-flex e-con e-child\" data-id=\"1d17551\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b41ff elementor-widget elementor-widget-heading\" data-id=\"e7b41ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User\u2011queue overload<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188327a elementor-widget elementor-widget-text-editor\" data-id=\"188327a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>During peak times, call accumulation overloaded the PBX, making the service slow and frustrating for citizens waiting on the line.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75ecae5 e-con-full e-flex e-con e-child\" data-id=\"75ecae5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0b5c9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"aa0b5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"35\" height=\"46\" viewBox=\"0 0 35 46\" fill=\"none\"><path d=\"M30.9941 21.9856C30.9941 21.8 30.8338 21.6038 30.5801 21.6038H4.01367C3.75994 21.6038 3.59961 21.8 3.59961 21.9856V41.6185C3.59966 41.8041 3.75998 41.9993 4.01367 41.9993H30.5801C30.8338 41.9993 30.9941 41.8041 30.9941 41.6185V21.9856ZM34.5947 41.6185C34.5947 43.8423 32.7717 45.5999 30.5801 45.5999H4.01367C1.82206 45.5999 4.89719e-05 43.8423 0 41.6185V21.9856C0 19.7618 1.82203 18.0042 4.01367 18.0042H30.5801C32.7717 18.0042 34.5947 19.7618 34.5947 21.9856V41.6185Z\" fill=\"#00D4EF\"><\/path><path d=\"M23.9937 19.7969V10.7979C23.9935 6.82246 20.7699 3.59961 16.7945 3.59961C12.8192 3.59981 9.59647 6.82258 9.59626 10.7979V19.7969C9.59614 20.7909 8.7905 21.5967 7.79646 21.5967C6.80242 21.5967 5.99677 20.7909 5.99665 19.7969V10.7979C5.99686 4.83436 10.831 0.000204095 16.7945 0C22.7582 0 27.5931 4.83423 27.5933 10.7979V19.7969C27.5932 20.7908 26.7875 21.5966 25.7935 21.5967C24.7995 21.5967 23.9938 20.7909 23.9937 19.7969Z\" fill=\"#00D4EF\"><\/path><path d=\"M18.9923 31.3009C18.9921 30.3626 18.2306 29.6017 17.2921 29.6017C16.3539 29.6019 15.5931 30.3627 15.5929 31.3009C15.5929 32.2394 16.3538 33.0009 17.2921 33.0011C18.2307 33.0011 18.9923 32.2395 18.9923 31.3009ZM22.5919 31.3009C22.5919 34.2277 20.2189 36.6007 17.2921 36.6007C14.3655 36.6005 11.9933 34.2276 11.9933 31.3009C11.9935 28.3745 14.3657 26.0023 17.2921 26.0021C20.2188 26.0021 22.5917 28.3743 22.5919 31.3009Z\" fill=\"#00D4EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-159dcf0 e-con-full e-flex e-con e-child\" data-id=\"159dcf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dad5a1d elementor-widget elementor-widget-heading\" data-id=\"dad5a1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rigid staff management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-391b512 elementor-widget elementor-widget-text-editor\" data-id=\"391b512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The previous system did not allow operators to be quickly added or reassigned to overloaded queues, preventing a flexible response to real\u2011time needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dfd33e e-flex e-con-boxed e-con e-parent\" data-id=\"5dfd33e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fbe5b25 e-con-full e-flex e-con e-child\" data-id=\"fbe5b25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-392b37c elementor-widget elementor-widget-heading\" data-id=\"392b37c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fc475f e-con-full e-flex e-con e-child\" data-id=\"7fc475f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-120df72 e-con-full e-flex e-con e-child\" data-id=\"120df72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f60d72b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f60d72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"42\" height=\"40\" viewBox=\"0 0 42 40\" fill=\"none\"><path d=\"M39.7998 3.75C40.7939 3.75 41.5996 4.55569 41.5996 5.5498C41.5996 6.54392 40.7939 7.34961 39.7998 7.34961H1.7998C0.805692 7.34961 0 6.54392 0 5.5498C0 4.55569 0.805692 3.75 1.7998 3.75H39.7998Z\" fill=\"#00D4EF\"><\/path><path d=\"M14.5498 9.7998C16.7589 9.7998 18.5498 8.00894 18.5498 5.7998C18.5498 3.59067 16.7589 1.7998 14.5498 1.7998C12.3407 1.7998 10.5498 3.59067 10.5498 5.7998C10.5498 8.00894 12.3407 9.7998 14.5498 9.7998Z\" fill=\"#00D4FF\"><\/path><path d=\"M16.75 5.7998C16.75 4.58478 15.7648 3.59961 14.5498 3.59961C13.3348 3.59961 12.3496 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25.5996 24.7998 25.5996C21.5966 25.5996 19 23.0031 19 19.7998C19 16.5966 21.5966 14 24.7998 14C28.0031 14 30.5996 16.5966 30.5996 19.7998Z\" fill=\"#00D4EF\"><\/path><path d=\"M39.7998 32.25C40.7939 32.25 41.5996 33.0557 41.5996 34.0498C41.5996 35.0439 40.7939 35.8496 39.7998 35.8496H1.7998C0.805692 35.8496 0 35.0439 0 34.0498C0 33.0557 0.805692 32.25 1.7998 32.25H39.7998Z\" fill=\"#00D4EF\"><\/path><path d=\"M10.5498 37.7998C12.7589 37.7998 14.5498 36.0089 14.5498 33.7998C14.5498 31.5907 12.7589 29.7998 10.5498 29.7998C8.34067 29.7998 6.5498 31.5907 6.5498 33.7998C6.5498 36.0089 8.34067 37.7998 10.5498 37.7998Z\" fill=\"#00D4FF\"><\/path><path d=\"M12.75 33.7998C12.75 32.5848 11.7648 31.5996 10.5498 31.5996C9.33478 31.5996 8.34961 32.5848 8.34961 33.7998C8.34961 35.0148 9.33478 36 10.5498 36C11.7648 36 12.75 35.0148 12.75 33.7998ZM16.3496 33.7998C16.3496 37.0031 13.7531 39.5996 10.5498 39.5996C7.34655 39.5996 4.75 37.0031 4.75 33.7998C4.75 30.5966 7.34655 28 10.5498 28C13.7531 28 16.3496 30.5966 16.3496 33.7998Z\" fill=\"#00D4EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b5948d elementor-widget elementor-widget-heading\" data-id=\"5b5948d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Custom UI Dashboard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454feec elementor-widget elementor-widget-text-editor\" data-id=\"454feec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We developed a custom interface based on Wildix libraries, designed to act as a single \u201ccontroller\u201d for the entire call\u2011center operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-590c374 e-con-full e-flex e-con e-child\" data-id=\"590c374\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5946e49 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5946e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><path d=\"M3.59961 3.59961V14.4014H14.4014V3.59961H3.59961ZM18.001 14.4014C18.0008 16.3894 16.3894 18.0008 14.4014 18.001H3.59961C1.61158 18.0008 0.000199445 16.3894 0 14.4014V3.59961C0.000197641 1.61158 1.61158 0.000197641 3.59961 0H14.4014C16.3894 0.000199445 18.0008 1.61158 18.001 3.59961V14.4014Z\" fill=\"#00D4EF\"><\/path><path d=\"M25.1982 3.59961V14.4014H36V3.59961H25.1982ZM39.5996 14.4014C39.5994 16.3894 37.988 18.0008 36 18.001H25.1982C23.2102 18.0008 21.5988 16.3894 21.5986 14.4014V3.59961C21.5988 1.61158 23.2102 0.000197641 25.1982 0H36C37.988 0.000199445 39.5994 1.61158 39.5996 3.59961V14.4014Z\" fill=\"#00D4EF\"><\/path><path d=\"M3.59961 25.1982V36H14.4014V25.1982H3.59961ZM18.001 36C18.0008 37.988 16.3894 39.5994 14.4014 39.5996H3.59961C1.61158 39.5994 0.000199445 37.988 0 36V25.1982C0.000197641 23.2102 1.61158 21.5988 3.59961 21.5986H14.4014C16.3894 21.5988 18.0008 23.2102 18.001 25.1982V36Z\" fill=\"#00D4EF\"><\/path><path d=\"M25.1982 25.1982V36H36V25.1982H25.1982ZM39.5996 36C39.5994 37.988 37.988 39.5994 36 39.5996H25.1982C23.2102 39.5994 21.5988 37.988 21.5986 36V25.1982C21.5988 23.2102 23.2102 21.5988 25.1982 21.5986H36C37.988 21.5988 39.5994 23.2102 39.5996 25.1982V36Z\" fill=\"#00D4EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab240ee elementor-widget elementor-widget-heading\" data-id=\"ab240ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customizable column layout<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70fbc21 elementor-widget elementor-widget-text-editor\" data-id=\"70fbc21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The dashboard allows monitoring to be organized across multiple modular columns, enabling the delegated user to configure queue visualization according to their preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-922fd5a e-con-full e-flex e-con e-child\" data-id=\"922fd5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd63fec elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bd63fec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"57\" height=\"47\" viewBox=\"0 0 57 47\" fill=\"none\"><path d=\"M37.0996 44.9991V40.1983C37.0995 38.1906 36.2206 36.2238 34.5869 34.7442C32.9472 33.2593 30.688 32.3985 28.2998 32.3985H12.3994C10.0113 32.3986 7.75197 33.2592 6.1123 34.7442C4.4786 36.2238 3.59972 38.1906 3.59961 40.1983V44.9991C3.5994 45.993 2.79379 46.7989 1.7998 46.7989C0.805822 46.7989 0.00021079 45.993 0 44.9991V40.1983C0.00011447 37.1142 1.35446 34.1972 3.69629 32.0762C6.0322 29.9608 9.16531 28.799 12.3994 28.7989H28.2998C31.5341 28.7989 34.6679 29.9606 37.0039 32.0762C39.3456 34.1971 40.7001 37.1143 40.7002 40.1983V44.9991C40.7 45.993 39.8934 46.7989 38.8994 46.7989C37.9056 46.7987 37.0998 45.9929 37.0996 44.9991Z\" fill=\"#00D4FF\"><\/path><path d=\"M29.1557 11.3994C29.1555 7.25542 25.3869 3.59961 20.3549 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1.70549C37.3837 0.737217 38.3511 0.133551 39.3193 0.357834C41.9513 0.968144 44.3171 2.36188 46.0244 4.35393C47.7347 6.34957 48.6835 8.83188 48.6836 11.4115C48.6836 13.9912 47.7347 16.4735 46.0244 18.4692C44.3171 20.4612 41.9513 21.8549 39.3193 22.4653C38.3511 22.6896 37.3838 22.0868 37.1592 21.1186C36.9346 20.1502 37.5384 19.183 38.5068 18.9584C40.435 18.5112 42.112 17.502 43.291 16.1264C44.4667 14.7545 45.084 13.0948 45.084 11.4115Z\" fill=\"#00D4FF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039c715 elementor-widget elementor-widget-heading\" data-id=\"039c715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dynamic operator management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-930b195 elementor-widget elementor-widget-text-editor\" data-id=\"930b195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The integration allows dedicated operators to be added to specific user queues in real time, adapting the workforce to the call volume.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55a1700 e-flex e-con-boxed e-con e-parent\" data-id=\"55a1700\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7bc0dd6 e-con-full e-flex e-con e-child\" data-id=\"7bc0dd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db31c4b elementor-widget elementor-widget-heading\" data-id=\"db31c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27ef071 e-con-full e-flex e-con e-child\" data-id=\"27ef071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b3aad10 e-con-full e-flex e-con e-child\" data-id=\"b3aad10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02a84e7 elementor-widget elementor-widget-heading\" data-id=\"02a84e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customized solutions for complex scenarios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f68a42c elementor-widget elementor-widget-text-editor\" data-id=\"f68a42c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Supervisors can instantly adjust queue configurations, selecting the best strategy each time to manage call traffic efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a24582 e-con-full e-flex e-con e-child\" data-id=\"0a24582\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aca9eee elementor-widget elementor-widget-heading\" data-id=\"aca9eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Full operational control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0274d2c elementor-widget elementor-widget-text-editor\" data-id=\"0274d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The tool provides advanced, functional management: a single command point to oversee all locations and ensure no call is ever lost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ea4129 e-con-full e-flex e-con e-child\" data-id=\"0ea4129\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-811c8ae elementor-widget elementor-widget-heading\" data-id=\"811c8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Simplified operations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4213f5 elementor-widget elementor-widget-text-editor\" data-id=\"c4213f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Despite the complexity of multi\u2011site operations, the interface remains intuitive and immediate, eliminating technical confusion for those managing the PBX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ccbfe2 e-flex e-con-boxed e-con e-parent\" data-id=\"1ccbfe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-790fb76 e-con-full e-flex e-con e-child\" data-id=\"790fb76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7f76f elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3b7f76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our <u>collaboration<\/u> with ACLI Trentine<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc2a2d elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2fc2a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><u>ACLI Trentine <\/u>successfully solved multi\u2011site call\u2011overload issues with a custom <u>UI Dashboard.<\/u> This tool allows queues <u>to be monitored through customizable columns and enables real\u2011time operator assignment<\/u>, turning the PBX into a flexible system that adapts to any workload peak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Problem Multi\u2011site coordination Managing multiple locations across the region made it difficult to maintain a clear, centralized overview of call flows. User\u2011queue overload During peak times, call accumulation overloaded the PBX, making the service slow and frustrating for citizens waiting on the line. Rigid staff management The previous system did not allow operators to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ACLI Trentine: Custom UI Dashboard for call\u2011center management - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"We installed and customized the UI Dashboard for ACLI Trentine to help manage call\u2011overload issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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