{"id":2989,"date":"2026-04-22T15:40:06","date_gmt":"2026-04-22T13:40:06","guid":{"rendered":"https:\/\/www.wildixintegrations.com\/senza-categoria\/katholischer-verband-der-werktatigen-sudtirol-custom-ui-dashboard\/"},"modified":"2026-06-11T09:28:32","modified_gmt":"2026-06-11T07:28:32","slug":"katholischer-verband-der-werktatigen-sudtirol-custom-ui-dashboard","status":"publish","type":"post","link":"https:\/\/www.wildixintegrations.com\/en\/case-studies\/katholischer-verband-der-werktatigen-sudtirol-custom-ui-dashboard\/","title":{"rendered":"Katholischer Verband der Werkt\u00e4tigen S\u00fcdtirol: Custom UI Dashboard"},"content":{"rendered":"\t\t
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The Problem<\/h2>\t\t\t\t<\/div>\n\t\t
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Fragmented communication across 13 locations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The size of the Association made it difficult to manage communication between the various regional offices, creating barriers in internal coordination.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complex management of 150 extensions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Without a centralized system, coordinating the 150 employees across the region was inefficient, slowing down call transfers and overall workflow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Responding to member needs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The old system did not provide adequate coverage, making it difficult to respond promptly to more than 40,000 members, especially outside office hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Solution<\/h2>\t\t\t\t<\/div>\n\t\t
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Redundant Wildix PBX in Data Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We installed a redundant system at the Bolzano headquarters to securely and centrally manage all 150 extensions across the entire KVW network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PBX Automation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The implementation of an automated system makes it possible to handle calls even outside office hours, ensuring that members are never left without support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Wildix Collaboration Interface<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A single tool for employees that allows real\u2011time monitoring of each colleague\u2019s status (available\/busy) and location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t
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Call\u2011transfer time cut in half<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Thanks to the intuitive interface, operators save 50% of the time previously required to transfer calls to the desired extension.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Optimization of management processes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The time saved thanks to the integration is now reinvested by the administrative departments to better address the direct needs of members.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Traffic tracking and analysis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The adoption of the Wildix Collaboration interface makes it possible to monitor call flows through clear, easy\u2011to\u2011read charts and tables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our collaboration<\/u> with KVW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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KVW<\/u>, the largest social organization in South Tyrol, chose a redundant Wildix system to unify its 13 locations.<\/u> Thanks to automation and the Collaboration interface, the association has cut call\u2011handling times in half,<\/u> ensuring constant availability for its 40,000 members and enabling transparent, data\u2011driven internal management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The Problem Fragmented communication across 13 locations The size of the Association made it difficult to manage communication between the various regional offices, creating barriers in internal coordination. Complex management of 150 extensions Without a centralized system, coordinating the 150 employees across the region was inefficient, slowing down call transfers and overall workflow. Responding to […]<\/p>\n","protected":false},"author":1,"featured_media":2982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-2989","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nKatholischer Verband der Werkt\u00e4tigen S\u00fcdtirol: Custom UI Dashboard - Wildix Integrations<\/title>\n<meta name=\"description\" content=\"Wildix PBX installation and custom UI Dashboard implementation for KVW to improve call management\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wildixintegrations.com\/en\/case-studies\/katholischer-verband-der-werktatigen-sudtirol-custom-ui-dashboard\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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